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Community Service Initiative (CSI) - Week 3

We have decided to come up with 3 different proposals this week for our presentation to our lecturer, which are listed below :


3 PROPOSALS:

  1. ONLINE SHOPPING/ E-COMMERCE
    • The Ministry of Domestic Trade and Consumer Affairs (MDTCA) said it receives an average of 2,500 complaints monthly on e-commerce fraud.
    • Number one complaint by consumers is online fraud, which revolves around items purchased online that don't reach consumers, ordering an item that turns out to be not as advertised, receiving different items altogether and receiving damaged goods
    • Scammers use the latest technology to set up fake retailer websites that look like genuine online retail stores. 
    • Many of these websites offer luxury items such as popular brands of clothing, jewellery and electronics at very low prices. Sometimes you will receive the item you paid for but they will be fake, other times you will receive nothing at all.
    • The biggest tip-off that a retail website is a scam is the method of payment. Scammers will often ask you to pay using a money order, pre-loaded money card, or wire transfer, but if you send your money this way, it’s unlikely you will see it again or receive your purchased item.
    • A newer version of online shopping scams involves the use of social media platforms to set up fake online stores. They open the store for a short time, often selling fake branded clothing or jewellery. After making a number of sales, the stores disappear. 
    • They also use social media to advertise their fake website, so do not trust a site just because you have seen it advertised or shared on social media. The best way to detect any fake trader or social media online shopping scam is to search for reviews before purchasing.
  1. PHISHING
    • Phishing is a fraudulent attempt, usually made through email, to  trick you to reveal your credentials to the attacker. 
    • Phishing emails usually appear to come from a well-known organization and request for your  personal information such as credit card number, account number or login name and password. 
    • In Malaysia, most of the phishing attacks detected target internet banking users and tricks them to reveal their credentials.  
    • In order for the cyber criminals to  successfully “phish” your personal  information, they must  redirect you to a website  which looks  like a legitimate Internet banking site but it  is not. 
    • This is done by sending  an email that appears coming from your bank with embedded links that take you to the fraudulent website when clicked. 
    • When you key in your details and submit through the bogus website, the information is captured by the cyber criminals  to gain  access to  your Internet  banking account.

  1. WORK FROM HOME ONLINE SCAM
    • 2016 survey by Telenor Group revealed that Malaysians are most vulnerable and most likely to fall for Internet scams. It’s a reputation that we rather not have. Singapore, Thailand, and India were among the other countries surveyed, but Malaysia came up top with 46% respondents admitting to being a victim.
    • 30% of victims fall to work-at-home scams
    • These online scams will ask you to make a deposit into an account before they release more details of the job to you. 
    • They will claim that the money will be used to help them start the business or as an admin fee to create your account and set-up the tools needed for your job.
    • They will not advertise the upfront payment because that might immediately put people off from applying, but once you get in contact with them, the demand for money will begin.


After our tutorial session, we decided to focus on Online Shopping Scam as our chosen topic because it is more familiar to our daily lives. Especially with the ongoing pandemic that we are currently facing which encourages more online activity for the new normal of our lives, including online shopping, which sees an increasing demand.
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